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terms & conditions
CUSTOMER CARE
We at Worsley Wines want to reassure our customers that you can buy from us with confidence. We abide by UK legislation in relation to online retailers.
For more information, please contact us at: Hello@WorsleyWines.com
REFUND AND RETURN POLICY
We accept returns only for faulty or damaged items. If you need to return your wine, please contact us directly at Hello@WorsleyWines.com
Please state your order number, your name, the delivery address, and your contact telephone number in the email, as well as your reason for requesting a refund.
One of our team will get back to you with a resolution.
TRADE AND WHOLESALE
A significant part of our offering is to supply hospitality and retail wine businesses. At Worsley Wines, we pride ourselves on our customer service, so whether you are looking to start a new business or you are one of our long-term clients, we will always provide you with all the tools you need in order to best sell our products. Whether that be assistance in writing your wine list and pairing it to your food menu, training your staff, or hosting tasting events at your venue, we are here to help.
We make sure to offer a quick-turnaround on all orders, allowing you to maintain healthy stock levels and cash-flow.
For more information, please contact us at: Hello@WorsleyWines.com
VINTAGES
Wine vintages are subject to change based on stock levels. Please confirm details at time of order.
INTELLECTUAL PROPERTY
All trademarked or copyright images, names and logos identifying Worsley Wines Ltd. or our products are subject to the restrictions of that copyright and should not be used without the prior consent of the trademark or copyright owners.
PRIVACY POLICY
General Policy
We collect personal data, such as your name, email address, and shipping address, when you create an account or place an order. This information is used in order to process your order and delivery, and it may be used for us to contact you about future promotional offers.
Third-Party
Worsley Wines Ltd. has no access to or control over cookies used by third-party advertisers. Worsley Wines Ltd. does not apply to external advertisers or websites. You can choose to disable cookies through your individual web browser settings.
Cookies
As with any website, Worsley Wines Ltd. uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor has accessed or visited. This information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
PAYMENT METHODS
Via our website, we accept payments from all major UK credit and debit cards. For wholesale and trade accounts, please contact us for more information: Hello@WorsleyWines.com
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